Senior ServiceNow Delivery Lead | Enterprise Projects

Accenture PLC; Seattle (WA); On-site; USD 101,000 - 245,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery professional in the United States to lead consulting engagements from post-sales through delivery, ensuring scope, deliverables, budget and client satisfaction align with business outcomes.

The role emphasizes collaboration with ServiceNow teams, governance, and program/project management across client environments, with access to extensive training and a strong emphasis on ITIL-related deployments and enterprise software experience.

Qualifications

• Minimum 5 years knowledge and experience with ServiceNow
• Completed Certification - ServiceNow CSA
• Minimum of 1 ServiceNow CIS certification
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Project management

Consulting

Stakeholder influence

Leadership

Communication skills

Education

Bachelor's degree or equivalent

ServiceNow CSA certification

ServiceNow CIS certification

Tools

MS Project

Job description

Accenture is seeking a ServiceNow Delivery professional in the United States to lead consulting engagements from post-sales through delivery, ensuring scope, deliverables, budget and client satisfaction align with business outcomes.

The role emphasizes collaboration with ServiceNow teams, governance, and program/project management across client environments, with access to extensive training and a strong emphasis on ITIL-related deployments and enterprise software experience.