ServiceNow Delivery Lead: Enterprise IT Transformation

Accenture PLC; Raleigh (NC); On-site; USD 94,000 - 266,000; Full time

Job summary

Accenture is seeking an experienced ServiceNow Delivery Lead to manage engagements from post‑sales through successful delivery. You will guide project scope, budget, and client outcomes while coordinating with account teams to expand value.

The role requires ServiceNow expertise, CSA and CIS certifications, and a strong PM background. The candidate will lead cross‑functional teams, drive continuous improvement of delivery methods, and collaborate with enterprise software clients.

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Project management

Stakeholder management

Consulting experience

Leadership

Education

Bachelor's degree or equivalent

Tools

MS Project

ServiceNow

CSA

CIS

Job description

Accenture is seeking an experienced ServiceNow Delivery Lead to manage engagements from post‑sales through successful delivery. You will guide project scope, budget, and client outcomes while coordinating with account teams to expand value.

The role requires ServiceNow expertise, CSA and CIS certifications, and a strong PM background. The candidate will lead cross‑functional teams, drive continuous improvement of delivery methods, and collaborate with enterprise software clients.