ServiceNow Automation & AI Specialist — Flexible Work

Harris Computer Corp.; South Carolina; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Three weeks vacation

Medical coverage

CPA development support

Employee stock ownership

Lifestyle rewards program

Flexible work options

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to manage, enhance, and automate the ServiceNow platform. The role focuses on AI-enabled improvements to reduce manual effort, streamline processes, and boost self-service and efficiency.

You’ll work with stakeholders to design, test, and implement practical SN solutions alongside our Senior Admin/Developer. Responsibilities include configuring AI-enabled self-service, catalog/workflow enhancements, portal UX improvements, and

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• CSA certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with AI-enabled self-service and automation capabilities.
• Experience applying generative AI or AI-assisted workflows in IT services.
• Experience with Flow Designer and workflow automation.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
• Identify opportunities to simplify and automate manual processes using Flow Designer and IntegrationsHub.
• Design and enhance Service Catalog items and service request workflows.
• Configure Employee Center and Service Portal enhancements.
• Work with stakeholders to translate business needs into process flows and requirements.
• Administer and enhance the ServiceNow platform and ITSM functionality.
• Create and execute test plans and coordinate UAT with stakeholders.
• Support releases, upgrades, and deployments; maintain documentation.

Skills

ServiceNow administration

ITIL knowledge

Flow Designer

UI/UX knowledge

JavaScript/HTML/CSS

UAT testing

Stakeholder communication

AI capabilities

Education

ServiceNow CSA certification

ServiceNow CAD certification

Tools

IntegrationHub

REST/SOAP APIs

UI Builder

Service Portal

ATF

Job description

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to manage, enhance, and automate the ServiceNow platform. The role focuses on AI-enabled improvements to reduce manual effort, streamline processes, and boost self-service and efficiency.

You’ll work with stakeholders to design, test, and implement practical SN solutions alongside our Senior Admin/Developer. Responsibilities include configuring AI-enabled self-service, catalog/workflow enhancements, portal UX improvements, and