ServiceNow Automation & AI Administrator

Harris Computer; Maryland; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Three weeks vacation

Medical, Dental & Vision coverage

CPA development support

Employee stock ownership

RRSP matching

Lifestyle rewards program

Flexible work options

Career advancement opportunities

Job summary

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to administer and improve our ServiceNow platform, driving AI-enabled automation and self-service initiatives. You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions that reduce manual effort and increase operational efficiency.

You will closely collaborate with our Senior ServiceNow Administrator/Developer on platform enhancements, AI initiatives,

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
• Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
• Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
• Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
• Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
• Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
• Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
• Experience creating and executing test cases and supporting or coordinating UAT.
• Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
• General understanding of ITSM and ITIL principles.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
• Identify opportunities to simplify and automate manual processes using Flow Designer and IntegrationHub.
• Design, build, and enhance Service Catalog items and service request workflows.
• Configure Employee Center and Service Portal enhancements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems.
• Translate business processes into requirements, user stories, acceptance criteria, and implementation plans.
• Administer, configure, troubleshoot, and enhance the ServiceNow platform and ITSM functionality.
• Create and execute test plans and coordinate UAT with stakeholders.
• Support releases, upgrades, and deployment validation.
• Document processes, testing, and user guides; communicate progress and risks to stakeholders.
• Utilize reporting and platform data for continual improvement.

Skills

ServiceNow administration

ITSM

Flow Designer

Virtual Agent

AI-enabled workflows

requirements gathering

UAT / testing

communication

JavaScript/HTML/CSS

Education

ServiceNow CSA

CAD (optional)

Tools

IntegrationHub

REST/SOAP APIs

UI Builder

Now Assist / Virtual Agent

ServiceNow spokes

Job description

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to administer and improve our ServiceNow platform, driving AI-enabled automation and self-service initiatives. You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions that reduce manual effort and increase operational efficiency.

You will closely collaborate with our Senior ServiceNow Administrator/Developer on platform enhancements, AI initiatives,