ServiceNow AI & Automation Specialist

Harris Computer

Alaska

Hybrid

USD 58,000 - 65,000

Full time

8 hours ago
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Benefits offered by this job

Vacation time
Medical coverage
CPA development support
Employee stock ownership
RRSP matching
Flexible work options

Job summary

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support and enhance our ServiceNow platform with AI-enabled improvements. You will work with stakeholders to translate requirements into practical workflows, automation, and self-service enhancements.

The role combines hands-on ServiceNow work with AI-driven service optimization, workflow automation, and strong communication skills to deliver scalable solutions.

Qualifications

  • 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
  • ServiceNow CSA certification or equivalent practical experience.
  • Experience with ServiceNow ITSM and core platform configuration.
  • Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
  • Experience applying generative AI or AI-assisted workflows in an IT service environment.
  • Experience with Flow Designer and workflow automation.
  • Experience building Service Catalog items and service request workflows.

Responsibilities

  • Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
  • Identify opportunities to simplify and automate manual processes using Flow Designer and IntegrationHub.
  • Design and enhance Service Catalog items, service request workflows, and approvals.
  • Configure Employee Center and Service Portal, including widgets and UX improvements.
  • Coordinate testing and UAT with stakeholders and maintain test plans and cases.
  • Administer, configure, maintain, and troubleshoot the ServiceNow platform and ITSM features.
  • Support releases, upgrades, clones, deployment validation, and post-implementation activities.

Skills

ServiceNow Admin
AI-enabled automation
ITSM
Flow Designer
UI/UX

Education

ServiceNow CSA
ServiceNow CAD

Tools

IntegrationHub
REST/SOAP APIs
JavaScript
UI Builder

Job description

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support and enhance our ServiceNow platform with AI-enabled improvements. You will work with stakeholders to translate requirements into practical workflows, automation, and self-service enhancements.

The role combines hands-on ServiceNow work with AI-driven service optimization, workflow automation, and strong communication skills to deliver scalable solutions.

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