ServiceNow AI & Automation Specialist

Harris Computer

Alaska

Hybrid

USD 58,000 - 65,000

Full time

8 hours ago

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Benefits offered by this job

Vacation time

Medical coverage

CPA development support

Employee stock ownership

RRSP matching

Flexible work options

Job summary

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support and enhance our ServiceNow platform with AI-enabled improvements. You will work with stakeholders to translate requirements into practical workflows, automation, and self-service enhancements.

The role combines hands-on ServiceNow work with AI-driven service optimization, workflow automation, and strong communication skills to deliver scalable solutions.

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow CSA certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Experience applying generative AI or AI-assisted workflows in an IT service environment.
Experience with Flow Designer and workflow automation.
Experience building Service Catalog items and service request workflows.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
Identify opportunities to simplify and automate manual processes using Flow Designer and IntegrationHub.
Design and enhance Service Catalog items, service request workflows, and approvals.
Configure Employee Center and Service Portal, including widgets and UX improvements.
Coordinate testing and UAT with stakeholders and maintain test plans and cases.
Administer, configure, maintain, and troubleshoot the ServiceNow platform and ITSM features.
Support releases, upgrades, clones, deployment validation, and post-implementation activities.

Skills

ServiceNow Admin

AI-enabled automation

ITSM

Flow Designer

UI/UX

Education

ServiceNow CSA

ServiceNow CAD

Tools

IntegrationHub

REST/SOAP APIs

JavaScript

UI Builder

Job description

The role combines hands-on ServiceNow work with AI-driven service optimization, workflow automation, and strong communication skills to deliver scalable solutions.

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