ServiceNow Admin & AI Automation Specialist

Harris Computer; Mississippi; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Medical/Dental/Vision coverage

CPA development support

Stock ownership program

Flexible work options

Career advancement opportunities

Job summary

Harris Computer seeks a ServiceNow Administrator/Automation Analyst to support administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase efficiency. You will work with stakeholders to design, configure, test, and implement solutions.

Qualifications

• 3–5 years of hands-on ServiceNow administration or platform support.
• CSA certification or equivalent practical experience.
• Experience with ITSM and core platform configuration.
• Hands-on experience with AI-enabled self-service and automation.
• Experience applying generative/conversational AI in IT services.
• Strong analytical and written/verbal communication skills.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives.
• Automate manual processes using Flow Designer, subflows, approvals and IntegrationHub.
• Design and enhance Service Catalog items and service request workflows.
• Configure Employee Center and Service Portal and improve UX.
• Work with stakeholders to translate requirements into process flows and tests.
• Administer and troubleshoot the ServiceNow platform and ITSM functionality.
• Create and execute test plans and coordinate UAT with stakeholders.
• Support releases, upgrades, and post‑implementation activities.
• Document processes and communicate progress to technical and non-technical stakeholders.

Skills

ServiceNow administration

AI-enabled automation

Workflow design

Communication skills

Testing / UAT

Education

ServiceNow CSA certification

Tools

ServiceNow ITSM

Flow Designer

IntegrationHub

UI Builder

Now Assist / Virtual Agent

Job description

Harris Computer seeks a ServiceNow Administrator/Automation Analyst to support administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase efficiency. You will work with stakeholders to design, configure, test, and implement solutions.