ServiceNow Automation & AI Specialist

Harris Computer; Iowa (LA); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Three weeks vacation

Medical, Dental and Vision coverage

CPA development support

Employee stock ownership

RRSP matching

Lifestyle rewards program

Flexible work options

Career advancement opportunities

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase operational efficiency. You will work with business and tech stakeholders to design, configure, test, and implement practical ServiceNow solutions.

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• CSA certification or equivalent practical experience.
• Experience with ITSM and core platform configuration.
• Hands-on experience with AI-enabled self-service and automation capabilities.
• Experience applying generative AI, conversational AI, or AI-assisted workflows.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
• Design, build, and enhance Service Catalog items and workflows.
• Configure Employee Center and Service Portal, including UX improvements.
• Integrate ServiceNow with enterprise systems via IntegrationHub and APIs.
• Administer, configure, test, and maintain the ServiceNow platform and ITSM functions.
• Create and execute test plans and coordinate UAT with stakeholders.

Skills

ServiceNow administration

ITSM/ITIL principles

AI-enabled automation

Workflow automation

Requirements gathering

Communication skills

Education

ServiceNow Certified System Administrator (CSA)

Equivalent practical experience

Tools

Flow Designer

IntegrationHub

Virtual Agent

UI Builder

Job description

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase operational efficiency. You will work with business and tech stakeholders to design, configure, test, and implement practical ServiceNow solutions.