ServiceNow Automation & AI Specialist

Harris Computer

Iowa (LA)

On-site

USD 58,000 - 65,000

Full time

20 hours ago
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Benefits offered by this job

Three weeks vacation
Medical, Dental and Vision coverage
CPA development support
Employee stock ownership
RRSP matching
Lifestyle rewards program
Flexible work options
Career advancement opportunities

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase operational efficiency. You will work with business and tech stakeholders to design, configure, test, and implement practical ServiceNow solutions.

Qualifications

  • 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
  • CSA certification or equivalent practical experience.
  • Experience with ITSM and core platform configuration.
  • Hands-on experience with AI-enabled self-service and automation capabilities.
  • Experience applying generative AI, conversational AI, or AI-assisted workflows.

Responsibilities

  • Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
  • Design, build, and enhance Service Catalog items and workflows.
  • Configure Employee Center and Service Portal, including UX improvements.
  • Integrate ServiceNow with enterprise systems via IntegrationHub and APIs.
  • Administer, configure, test, and maintain the ServiceNow platform and ITSM functions.
  • Create and execute test plans and coordinate UAT with stakeholders.

Skills

ServiceNow administration
ITSM/ITIL principles
AI-enabled automation
Workflow automation
Requirements gathering
Communication skills

Education

ServiceNow Certified System Administrator (CSA)
Equivalent practical experience

Tools

Flow Designer
IntegrationHub
Virtual Agent
UI Builder

Job description

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and increase operational efficiency. You will work with business and tech stakeholders to design, configure, test, and implement practical ServiceNow solutions.

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