ServiceNow AI &Automation Specialist

Harris Computer; West Virginia; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Medical coverage

CPA support

Stock ownership

RRSP matching

Lifestyle rewards

Flexible work

Career growth

Job summary

Harris Computer seeks a ServiceNow Administrator/Automation Analyst to administer, enhance, and automate the ServiceNow platform with a focus on AI-enabled service improvements. You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions, driving efficiency and better self-service.

The role combines hands-on ServiceNow experience with AI-enabled workflows, UI/UX improvements, and cross-team collaboration to deliver impactful

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• CSA certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
• Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
• Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
• Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
• Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
• Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
• Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
• Experience creating and executing test cases and supporting or coordinating UAT.
• Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
• General understanding of ITSM and ITIL principles.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
• Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
• Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
• Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
• Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
• Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

Skills

ServiceNow Admin

AI automation

Flow Designer

Service Catalog

Employee Center

JavaScript

ITSM

ITIL

UAT

IntegrationHub

APIs

Education

ServiceNow CSA

CAD certification

Tools

IntegrationHub

ServiceNow Spokes

Job description

Harris Computer seeks a ServiceNow Administrator/Automation Analyst to administer, enhance, and automate the ServiceNow platform with a focus on AI-enabled service improvements. You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions, driving efficiency and better self-service.

The role combines hands-on ServiceNow experience with AI-enabled workflows, UI/UX improvements, and cross-team collaboration to deliver impactful