ServiceNow AI Transformation Manager

Ernst & Young Oman; Honolulu (HI); Hybrid; USD 143,000 - 262,000; Full time

Job summary

EY seeks a ServiceNow AI Architect Manager to lead AI transformation in a client-facing role. You will drive design and deployment of AI-native solutions, collaborate with EY's AI & Data teams, and shape comprehensive AI strategies across governance and user experiences.

Ideal candidates have strong leadership, deep ServiceNow expertise, and a track record of delivering complex engagements in a hybrid client environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• 2–5 years of ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams and contribute to AI thought leadership.
• Direct design, configuration/development, testing and deployment phases.
• Manage client relationships and supervise multi-disciplinary teams.

Skills

Engagement lead

Team management

Client relationships

Executive communication

AI governance

Prompt engineering

LLM orchestration

ServiceNow NOW Assist

Education

Bachelor's degree in CS/IS/Engineering

Tools

NOW Assist

Moveworks

AI Control Tower

ServiceNow platform

Job description

EY seeks a ServiceNow AI Architect Manager to lead AI transformation in a client-facing role. You will drive design and deployment of AI-native solutions, collaborate with EY's AI & Data teams, and shape comprehensive AI strategies across governance and user experiences.

Ideal candidates have strong leadership, deep ServiceNow expertise, and a track record of delivering complex engagements in a hybrid client environment.