ServiceNow AI Transformation Manager

Ernst & Young Oman; Southfield (MI); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EY seeks a ServiceNow AI Architect Manager to lead AI-driven transformations for clients, shaping NOW Assist implementations, governance, and enterprise-scale solutions. You will guide cross-functional teams in delivering secure, scalable AI-enabled workflows and tangible business outcomes.

You will collaborate with EY's AI & Data group to define end-to-end strategies across user experiences, agentic workflows and governance frameworks, while managing client relationships and ensuring quality

Qualifications

• Experience delivering ServiceNow NOW Assist implementations and AI-enabled workflows.
• Proven ability to lead multi-disciplinary teams in client environments.
• Strong business acumen and executive communication skills.

Responsibilities

• Lead ServiceNow AI projects including design, configuration, development, testing and deployment.
• Mentor a multi-disciplinary team of 5-10+ resources (onsite and offshore).
• Build strong client relationships and drive value through AI-enabled transformations.

Skills

ServiceNow NOW Assist

AI architecture

Leadership

Client engagement

Travel willingness

Team mentorship

Solution design

Education

Bachelor's degree in CS/IS/Engineering

Tools

Moveworks

AI Control Tower

Retrieval-Augmented Generation

ServiceNow platform

Job description

EY seeks a ServiceNow AI Architect Manager to lead AI-driven transformations for clients, shaping NOW Assist implementations, governance, and enterprise-scale solutions. You will guide cross-functional teams in delivering secure, scalable AI-enabled workflows and tangible business outcomes.

You will collaborate with EY's AI & Data group to define end-to-end strategies across user experiences, agentic workflows and governance frameworks, while managing client relationships and ensuring quality