ServiceNow AI Transformation Manager

Ernst & Young Oman; Concord (NH); Hybrid; USD 143,000 - 297,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Comprehensive benefits

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead AI transformation initiatives and deliver AI-driven solutions for enterprise clients. The role focuses on design, development, governance, and end-to-end delivery across ServiceNow platforms and AI capabilities.

The candidate will guide cross-functional teams, mentor junior members, and collaborate with clients to drive AI-enabled business transformation and scalable architectures.

Qualifications

• Bachelor’s degree in computer science, information systems management, engineering or similar.

Responsibilities

• Lead ServiceNow AI project delivery including design, configuration, development, testing and deployment.
• Manage a multi-disciplinary team including offshore resources.
• Engage with external clients and lead planning through execution and closure.
• Travel may be required as needed by clients.

Skills

ServiceNow NOW Assist

AI governance

Client engagement

Team leadership

Prompt engineering

LLM orchestration

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow platform

Moveworks

Job description

EY is seeking a ServiceNow AI Architect Manager to lead AI transformation initiatives and deliver AI-driven solutions for enterprise clients. The role focuses on design, development, governance, and end-to-end delivery across ServiceNow platforms and AI capabilities.

The candidate will guide cross-functional teams, mentor junior members, and collaborate with clients to drive AI-enabled business transformation and scalable architectures.