Service Writer & Warranty Lead - Customer Focus, Growth

JAMES RIVER EQUIPMENT VIRGINIA LLC; Mills River (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match and profit分享

Tools and PPE allowance

Paid time off and holidays

Employee recognition rewards program

Yearly cruise for top performers

Leadership and professional growth

Job summary

James River Equipment Virginia LLC is seeking a Service Writer / Warranty professional to support customers in a fast-paced shop environment. You will process service authorizations, communicate with customers and technicians, and prepare quotes for repairs.

The role emphasizes accurate work orders, timely updates, and effective credit and payment coordination. Strong customer interaction and familiarity with CDK or similar work order systems, plus MS Excel, are important.

Qualifications

• Excellent customer service with ability to handle high volume inquiries in person, by phone and online.
• Comfort with computer systems, specifically CDK or similar work order systems, and MS Excel.
• Knowledge of service department operations and warranty processes is preferred.
• Strong follow-up and communication with technicians, parts staff, and customers.

Responsibilities

• Process service authorizations and identify repairs through communication with customer and technicians, and provide cost estimates/quotes to customers.
• Ensure customer has sufficient credit for work authorized and arrange payments as required.
• Communicate estimated start time and completion date to the customer, updating progress and noting additional work.
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve reports and perform final inspection of the machine.
• Invoice the customer to include warranty work and review invoice with customer prior to closing the work order.

Skills

Customer service

Communication

Warranty knowledge

Attention to detail

Tools

CDK

MS Excel

Job description

James River Equipment Virginia LLC is seeking a Service Writer / Warranty professional to support customers in a fast-paced shop environment. You will process service authorizations, communicate with customers and technicians, and prepare quotes for repairs.

The role emphasizes accurate work orders, timely updates, and effective credit and payment coordination. Strong customer interaction and familiarity with CDK or similar work order systems, plus MS Excel, are important.