Service Writer - Customer-Focused Equipment Support

4Rivers Equipment Llc; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeM­

Job summary

4Rivers Equipment LLC seeks a full-time Service Writer to guide customers through the service process from intake to completion. You will coordinate with technicians, service advisement, and parts to ensure timely, accurate work.

The ideal candidate brings outstanding interpersonal skills, a strong technical background, and the ability to multitask in a fast-paced environment while delivering exceptional customer service.

Qualifications

• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Ability to multi-task.
• Knowledge on Service Department Operations and heavy equipment technology.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Skills

Customer service

Communication skills

Multitasking

Technical background

Education

High School diploma

Job description

4Rivers Equipment LLC seeks a full-time Service Writer to guide customers through the service process from intake to completion. You will coordinate with technicians, service advisement, and parts to ensure timely, accurate work.

The ideal candidate brings outstanding interpersonal skills, a strong technical background, and the ability to multitask in a fast-paced environment while delivering exceptional customer service.