Service Writer

James River Equipment; Mills River (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Extended health insurance

Dental insurance

Vision insurance

401k with employer match

PPE allowance

Job summary

James River Equipment in Asheville, NC is seeking a Service Writer / Warranty specialist to manage customer authorizations, provide estimates, and coordinate service progression with technicians. The role emphasizes strong customer service, accurate invoicing, and efficient communication throughout the repair process.

The position offers an hourly rate negotiable by experience, with bonus eligibility and a comprehensive benefits package including insurance, retirement plans, and PTO.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries in person, by phone and online.
• Knowledge of CDK or similar work order system preferred.
• Proficiency in Microsoft Excel and willingness to learn new systems.

Responsibilities

• Complete customer service authorizations and provide cost estimates/quotes.
• Ensure credit availability for work and arrange payments as required.
• Communicate start times and completion dates to customers and note additional work.
• Assign work orders, manage service jobs, and review technician reports.
• Invoice customers for warranty work and close work orders after review.

Skills

Customer service

CDK system

Excel

Learn new systems

Tools

CDK

Excel

Job description

Job Details: Job Location: Asheville - Mills River, NC 28759, Position Type: Full Time, Join the team at James River Equipment in Asheville

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Service Writer / Warranty

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed:

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Knowledge of service department operations and/or warranty processes preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment: About the Benefits

In addition to a competitive hourly rate of pay (negotiable based on experience) as well as monthly incentive bonus eligibility, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it's like to work at James River Equipment, please visit our website at www.jamesriverequipment.com