Service Writer

JAMES RIVER EQUIPMENT VIRGINIA LLC; Mills River (NC); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Extended health, dental, and vision

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match and profit分享

Tools and PPE allowance

Paid time off and holidays

Employee recognition rewards program

Yearly cruise for top performers

Leadership and professional growth

Résumé du poste

James River Equipment Virginia LLC is seeking a Service Writer / Warranty professional to support customers in a fast-paced shop environment. You will process service authorizations, communicate with customers and technicians, and prepare quotes for repairs.

The role emphasizes accurate work orders, timely updates, and effective credit and payment coordination. Strong customer interaction and familiarity with CDK or similar work order systems, plus MS Excel, are important.

Qualifications

• Excellent customer service with ability to handle high volume inquiries in person, by phone and online.
• Comfort with computer systems, specifically CDK or similar work order systems, and MS Excel.
• Knowledge of service department operations and warranty processes is preferred.
• Strong follow-up and communication with technicians, parts staff, and customers.

Responsabilités

• Process service authorizations and identify repairs through communication with customer and technicians, and provide cost estimates/quotes to customers.
• Ensure customer has sufficient credit for work authorized and arrange payments as required.
• Communicate estimated start time and completion date to the customer, updating progress and noting additional work.
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve reports and perform final inspection of the machine.
• Invoice the customer to include warranty work and review invoice with customer prior to closing the work order.

Connaissances

Customer service

Communication

Warranty knowledge

Attention to detail

Outils

CDK

MS Excel

Description du poste

Job Details: Job Location: Asheville - Mills River, NC 28759, Position Type: Full Time, Join the team at James River Equipment in Asheville

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Service Writer / Warranty

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed:

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Knowledge of service department operations and/or warranty processes preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment: About the Benefits

In addition to a competitive hourly rate of pay (negotiable based on experience) as well as monthly incentive bonus eligibility, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it's like to work at James River Equipment, please visit our website at www.jamesriverequipment.com