Service Advisor: Customer Care, Tech Liaison & Growth

James River Equipment; New Bern (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Paid holidays

Vision/Dental

Tools & PPE allowance

Employee recognition

Top performer cruise

Job summary

James River Equipment in New Bern, NC is hiring a Service Advisor to join our busy service department. You will handle customer service authorizations, identify repairs with technicians, and provide cost estimates and quotes.

You’ll communicate timelines, assign work orders, manage service jobs, and review invoices with customers. We value strong communication, familiarity with CDK or similar work order systems, and proficiency in Microsoft Office, especially Excel.

Qualifications

• Experience in a service department is strongly preferred.
• Exceptional customer service with the ability to handle high volumes.
• Familiarity with CDK or similar work order systems; proficient in Excel.

Responsibilities

• Process service authorizations, identify repairs, and provide cost estimates to customers.
• Communicate estimated start times and completion dates to customers, updating progress as necessary.
• Assign work orders and estimated repair times, manage service jobs, and review technician reports.
• Invoice customers and review invoices prior to closing work orders.

Skills

Customer service

Communication

Tools

CDK

Microsoft Excel

Job description

James River Equipment in New Bern, NC is hiring a Service Advisor to join our busy service department. You will handle customer service authorizations, identify repairs with technicians, and provide cost estimates and quotes.

You’ll communicate timelines, assign work orders, manage service jobs, and review invoices with customers. We value strong communication, familiarity with CDK or similar work order systems, and proficiency in Microsoft Office, especially Excel.