Service Advisor | Customer Care, Quotes & Invoicing

James River Equipment; Virginia; On-site; USD 45,000 - 60,000; Full time

Job summary

James River Equipment in Virginia is seeking a Service Advisor to manage customer service authorizations, communicate job start times, and provide cost estimates. You will coordinate with customers and technicians to ensure timely repairs and smooth progress updates.

The role requires strong customer service, CDK/work order system proficiency, and skilled use of Excel/MS Office, with the ability to collaborate with technicians, parts staff, and customers to close out service orders.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries.
• Proficient in CDK or similar work order systems; comfortable with Excel/MS Office.
• Experience in a service department is preferred.
• Strong follow-up and communication with technicians, parts staff, and customers.

Responsibilities

• Complete customer service authorizations, identify repairs with customers and technicians, and provide cost estimates/quotes to customers.
• Ensure the customer has sufficient credit for work authorized and arrange payments.
• Communicate estimated start times and completion dates to customers, updating progress as needed.
• Assign repair times to work order segments, manage service jobs, approve technicians' service reports, and perform final inspection of machines.
• Invoice the customer, including warranty work, and review the invoice before closing the work order.

Skills

Customer service

Communication

CDK system

Excel

MS Office

Teamwork

Tools

CDK

Job description

James River Equipment in Virginia is seeking a Service Advisor to manage customer service authorizations, communicate job start times, and provide cost estimates. You will coordinate with customers and technicians to ensure timely repairs and smooth progress updates.

The role requires strong customer service, CDK/work order system proficiency, and skilled use of Excel/MS Office, with the ability to collaborate with technicians, parts staff, and customers to close out service orders.