Service Writer: Equipment Solutions & Customer Care

4rivers-Equipment-1; Frederick (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeM­

Job summary

4Rivers Equipment in Frederick, CO is seeking a full-time Service Writer to guide customers through the service process from start to finish. You will prepare cost estimates, authorize services, and coordinate with technicians to ensure timely completion while maintaining high customer satisfaction.

The ideal candidate has outstanding interpersonal and customer service skills, a strong technical background, and the ability to multi-task in a fast-paced shop environment.

Qualifications

• High School diploma or equivalent experience.
• Outstanding interpersonal and customer service skills.
• Strong technical background.
• Ability to multi-task.
• Knowledge on Service Department Operations and heavy equipment technology.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise repairs and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Skills

Customer service

Interpersonal skills

Multi-tasking

Technical background

Communication

Education

High School diploma or equivalent experience

Job description

4Rivers Equipment in Frederick, CO is seeking a full-time Service Writer to guide customers through the service process from start to finish. You will prepare cost estimates, authorize services, and coordinate with technicians to ensure timely completion while maintaining high customer satisfaction.

The ideal candidate has outstanding interpersonal and customer service skills, a strong technical background, and the ability to multi-task in a fast-paced shop environment.