Service Writer: Customer & Warranty Coordinator

LE014 Greenway Equipment, Inc.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Greenway Equipment, Inc. is seeking a dedicated team member to support the Service Department by handling customer inquiries and coordinating loading/unloading of equipment.

You will follow check-in/out procedures, communicate repair timelines, and assist in Logistics such as trucking and washing. You will also complete pre/post delivery inspections, verify shipments, open and track work orders, and maintain service files under supervision.

Qualifications

• Experience with basic computer and accounting functions.
• Experience analyzing and interpreting basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Assist in all loading and unloading of customer equipment
• Follows a check in /check out process for all customer units
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
• Assists in Logistics of Trucking/ Washing/ etc. as directed
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies charges within the budgeted expenses
• May prepare Service Technician time management reports each day for reporting
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Skills

Basic computer skills

Accounting functions

Internal reports analysis

Effective communication

Job description

Greenway Equipment, Inc. is seeking a dedicated team member to support the Service Department by handling customer inquiries and coordinating loading/unloading of equipment.

You will follow check-in/out procedures, communicate repair timelines, and assist in Logistics such as trucking and washing. You will also complete pre/post delivery inspections, verify shipments, open and track work orders, and maintain service files under supervision.