Service Writer & Warranty Specialist – Growth & Benefits

James River Equipment; Mills River (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Extended health insurance

Dental insurance

Vision insurance

401k with employer match

PPE allowance

Job summary

James River Equipment in Asheville, NC is seeking a Service Writer / Warranty specialist to manage customer authorizations, provide estimates, and coordinate service progression with technicians. The role emphasizes strong customer service, accurate invoicing, and efficient communication throughout the repair process.

The position offers an hourly rate negotiable by experience, with bonus eligibility and a comprehensive benefits package including insurance, retirement plans, and PTO.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries in person, by phone and online.
• Knowledge of CDK or similar work order system preferred.
• Proficiency in Microsoft Excel and willingness to learn new systems.

Responsibilities

• Complete customer service authorizations and provide cost estimates/quotes.
• Ensure credit availability for work and arrange payments as required.
• Communicate start times and completion dates to customers and note additional work.
• Assign work orders, manage service jobs, and review technician reports.
• Invoice customers for warranty work and close work orders after review.

Skills

Customer service

CDK system

Excel

Learn new systems

Tools

CDK

Excel

Job description

James River Equipment in Asheville, NC is seeking a Service Writer / Warranty specialist to manage customer authorizations, provide estimates, and coordinate service progression with technicians. The role emphasizes strong customer service, accurate invoicing, and efficient communication throughout the repair process.

The position offers an hourly rate negotiable by experience, with bonus eligibility and a comprehensive benefits package including insurance, retirement plans, and PTO.