Service Writer - Employee-Owned Growth Partner

Northern Plains Equipment; Minot (ND); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with employer match

Paid time off

Paid holidays

Uniforms provided

100% Employee Owned

Job summary

Northern Plains Equipment in Minot, ND seeks a Service Writer to be the crucial link between customers and the service team. You’ll ensure the service experience is smooth, informed, and efficient, helping maintain our high standards.

You’ll guide customers through repairs, translate concerns into work orders, and verify quality, while thriving in a fast-paced, employee-owned environment with strong team values.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Experience in agriculture and equipment is highly preferred.

Responsibilities

• Guide customers through the repair process, keeping them updated every step of the way
• Accurately translate customer concerns into detailed work orders
• Verify repair quality and ensure customer satisfaction
• Follow all internal service procedures and protocols

Skills

Customer service

Communication

Organizational skills

Problem-solving

Agriculture/equipment experience

Job description

Northern Plains Equipment in Minot, ND seeks a Service Writer to be the crucial link between customers and the service team. You’ll ensure the service experience is smooth, informed, and efficient, helping maintain our high standards.

You’ll guide customers through repairs, translate concerns into work orders, and verify quality, while thriving in a fast-paced, employee-owned environment with strong team values.