Service Writer | Auto Care Customer Experience

North American Truck & Trailer, Inc.; Sioux Falls (SD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matching 401k

Paid PTO

Job summary

Black Hills Truck & Trailer in Sioux Falls, SD is seeking a proactive Service Writer to greet customers, document vehicle issues, and translate needs into clear service requests. You will explain maintenance recommendations, provide cost estimates, and coordinate with the service team to ensure timely repairs.

The role emphasizes accurate record-keeping, effective communication with technicians and customers, and opportunities to upsell service packages.

Qualifications

• High school diploma or equivalent required; automotive tech training a plus.
• Proven experience as a Service Writer or Service Advisor in automotive
• Knowledge of automotive systems, maintenance terminology
• Strong communication and interpersonal skills
• Excellent customer service orientation and ability to build trust

Responsibilities

• Greet customers and document service needs accurately.
• Consult with customers on maintenance and repair requirements.
• Provide cost estimates and explain scope, costs, and timelines.
• Schedule service appointments and coordinate with technicians.
• Order parts and manage inventory for scheduled repairs.
• Maintain customer records and vehicle histories.
• Upsell service packages and loyalty programs.
• Communicate progress to customers and ensure satisfaction.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Education

High School Diploma

Automotive-related coursework

Tools

Scheduling software

Invoicing software

Record-keeping software

Job description

Black Hills Truck & Trailer in Sioux Falls, SD is seeking a proactive Service Writer to greet customers, document vehicle issues, and translate needs into clear service requests. You will explain maintenance recommendations, provide cost estimates, and coordinate with the service team to ensure timely repairs.

The role emphasizes accurate record-keeping, effective communication with technicians and customers, and opportunities to upsell service packages.