Service Writer

KeyStaff Professionals- A Division of Midwest Staffing; Shakopee (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

KeyStaff Professionals- A Division of Midwest Staffing is seeking a Service Writer to join their client’s team. This role bridges communication between customers, technicians, and management to ensure repairs and service work run smoothly.

Responsibilities include intake of repairs, creating service tickets, updating customers on status, coordinating with parts, and assisting with invoicing and warranty claims. A customer-focused, organized individual with basic mechanical aptitude will excel.

Qualifications

• Excellent communication with customers and team.
• Able to multitask in a fast-paced environment.
• Basic mechanical knowledge or aptitude.

Responsibilities

• Intake and process incoming service repairs; create detailed service call tickets.
• Communicate repair status and lead times with customers via phone, email, and in person.
• Coordinate with the parts team on needed parts; relay updates to technicians and customers.
• Work with sales teams on customer needs and service requests.
• Review and present repair estimates to customers.
• Process work orders for invoicing and submit warranty claims to manufacturers.
• Assist service managers, technicians, and manufacturers in resolving repair issues.
• Support general shop operations, including unloading and staging equipment.
• Provide backup coverage for parts counter sales when needed.
• Communicate staffing needs for technicians to service management.
• Assist with equipment organization on the lot and in the shop.
• Perform other duties as assigned by service management.

Skills

Communication

Customer service

Mechanical knowledge

Multitasking

Industry knowledge

Job description

Our client is a trusted equipment dealer dedicated to delivering excellent customer support and reliable service. They are seeking a Service Writer to join their team. This role is essential in providing strong communication between customers, technicians, and management while ensuring repair and service operations run smoothly.

Key Responsibilities of the Service Writer:

• Promote positive customer relationships through professional communication and service.
• Intake and process incoming service repairs; create detailed service call tickets.
• Communicate repair status and lead times with customers via phone, email, and in person.
• Coordinate with the parts team on needed parts; relay updates to technicians and customers.
• Work with sales teams on customer needs and service requests.
• Review and present repair estimates to customers.
• Process work orders for invoicing and submit warranty claims to manufacturers.
• Assist service managers, technicians, and manufacturers in resolving repair issues.
• Support general shop operations, including unloading and staging equipment.
• Provide backup coverage for parts counter sales when needed.
• Communicate staffing needs for technicians to service management.
• Assist with equipment organization on the lot and in the shop.
• Perform other duties as assigned by service management.

Skills & Qualifications of the Service Writer:

• Strong communication skills with customers, co-workers, and management.
• Advanced customer service skills with a professional approach.
• Basic mechanical knowledge and aptitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Knowledge of the equipment/service industry preferred.