Employee-Owned Service Manager: Lead a High-Impact Team

Border Plains Equipment; Williston (ND); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

100% Employee Owned

Employer-paid health insurance

Dental and vision coverage

Disability and life insurance

401K with employer match

Paid time off & holidays

Uniforms provided

Supportive work culture

Job summary

Border Plains Equipment in Williston, ND is seeking a Service Manager to lead the service department and drive top-quality customer service. This employee-owned dealer values integrity, teamwork, and continuous improvement while delivering dependable service to the communities we serve.

The role calls for technical expertise, organizational prowess, and a passion for developing a high-performing team in a fast-paced, seasonal environment.

Qualifications

• Background in agriculture or agricultural equipment.
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, seasonal environment.
• Customer-first attitude with a passion for service.
• Strong leadership with proactive issue resolution.
• Comfort learning new software quickly.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow for efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Collaborate with other departments to support marketing and outreach.
• Monitor performance and achieve business objectives.
• Maintain a customer service culture driving satisfaction and repeat business.
• Support and mentor service team members to promote a positive work environment.

Skills

Agricultural knowledge

Organizational skills

Communication skills

Problem-solving

Leadership

Customer service mindset

Team development

Tools

Computers

Job description

Border Plains Equipment in Williston, ND is seeking a Service Manager to lead the service department and drive top-quality customer service. This employee-owned dealer values integrity, teamwork, and continuous improvement while delivering dependable service to the communities we serve.

The role calls for technical expertise, organizational prowess, and a passion for developing a high-performing team in a fast-paced, seasonal environment.