Service Manager

Border Plains Equipment; Williston (ND); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

100% Employee Owned

Employer-paid health insurance

Dental and vision coverage

Disability and life insurance

401K with employer match

Paid time off & holidays

Uniforms provided

Supportive work culture

Job summary

Border Plains Equipment in Williston, ND is seeking a Service Manager to lead the service department and drive top-quality customer service. This employee-owned dealer values integrity, teamwork, and continuous improvement while delivering dependable service to the communities we serve.

The role calls for technical expertise, organizational prowess, and a passion for developing a high-performing team in a fast-paced, seasonal environment.

Qualifications

• Background in agriculture or agricultural equipment.
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, seasonal environment.
• Customer-first attitude with a passion for service.
• Strong leadership with proactive issue resolution.
• Comfort learning new software quickly.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow for efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Collaborate with other departments to support marketing and outreach.
• Monitor performance and achieve business objectives.
• Maintain a customer service culture driving satisfaction and repeat business.
• Support and mentor service team members to promote a positive work environment.

Skills

Agricultural knowledge

Organizational skills

Communication skills

Problem-solving

Leadership

Customer service mindset

Team development

Tools

Computers

Job description

Service Manager—Williston, ND

Ready for a career where you're valued, empowered, and part of a winning team? At Border Plains Equipment., an employee-owned, certified Case IH dealership, we believe our people are our greatest strength. As one of the largest privately-owned ag dealerships in North America, we’re committed to investing in our employees and supporting their long-term growth.

Join our team as a full-time Service Manager— a leadership role ideal for someone who brings technical expertise, strong organizational skills, and a passion for team development. We're looking for a professional who values integrity, accountability, and collaboration while ensuring the highest standard of service for our customers. At Border Plains Equipment our culture is rooted in honesty, teamwork, and continuous improvement. We take pride in doing the job right, supporting one another, and delivering dependable service to the communities we serve.

Key Responsibilities

• Lead and oversee the daily operations of the service department
• Manage repair order workflow to ensure efficiency and accuracy
• Effectively schedule service work and manage technician productivity
• Work closely with other departments to support marketing initiatives and customer outreach
• Monitor departmental performance and achieve business objectives aligned with company goals
• Maintain a strong customer service culture that drives satisfaction and repeat business
• Support and mentor service team members to promote a positive work environment

What You Bring to the Team

• A background in agriculture or agricultural equipment
• Excellent organizational, communication, and problem-solving skills
• Ability to multitask and stay composed in a fast-paced, seasonal environment
• A customer-first attitude with a passion for delivering outstanding service
• Strong leadership skills with a proactive approach to resolving challenges
• Confidence working with computers and the ability to learn new software quickly
• A collaborative spirit and commitment to continuous improvement

Why You'll Love Working Here:

• 100% Employee Owned
• Employer-paid health insurance
• Dental, vision, long & short-term disability, and life insurance coverages
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• Supportive, Values-driven work culture

Ready to join a company that supports your success and growth? start your journey with a team that cares.

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test.

We are an Equal Opportunity Employer.

Border Plains Equipment is 100% Employee-Owned