Service Writer

Plains Ag LLC; Minot (ND); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with employer match

Paid time off

Paid holidays

Uniforms provided

100% Employee Owned

Job summary

Northern Plains Equipment in Minot, ND seeks a Service Writer to be the crucial link between customers and the service team. You’ll ensure the service experience is smooth, informed, and efficient, helping maintain our high standards.

You’ll guide customers through repairs, translate concerns into work orders, and verify quality, while thriving in a fast-paced, employee-owned environment with strong team values.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Experience in agriculture and equipment is highly preferred.

Responsibilities

• Guide customers through the repair process, keeping them updated every step of the way
• Accurately translate customer concerns into detailed work orders
• Verify repair quality and ensure customer satisfaction
• Follow all internal service procedures and protocols

Skills

Customer service

Communication

Organizational skills

Problem-solving

Agriculture/equipment experience

Job description

Service Writer - Minot, ND

Are you looking for more than just a job? Do you want to work with a company that truly invests in its people, supports your growth, and values your contributions? We’re looking for the right individual to partner with—someone who’s driven, ready to take on challenges, and eager to be part of a winning team. As one of North America's largest privately-owned and employee-owned dealerships, we’re proud to serve the agricultural community with integrity, innovation, and exceptional service.

In this role as Service Writer, you’ll be the crucial link between our customers and our service team. You'll ensure that each customer’s service experience is smooth, informed, and efficient, helping us maintain the high standards our reputation is built on.

What You’ll Do:

• Guide customers through the repair process, keeping them updated every step of the way
• Accurately translate customer concerns into detailed work orders
• Verify repair quality and ensure customer satisfaction
• Follow all internal service procedures and protocols

What We’re Looking For:

• Outstanding customer service and communication skills
• Strong organizational and problem-solving abilities
• Ability to thrive in a fast-paced, ever-changing environment
• Comfortable working around different mechanical and environmental smells
• Experience in agriculture and equipment is highly preferred

Why You’ll Love Working Here:

• $20-$35.50/hour (based on experience)
• 100% Employee Owned
• Employer-paid health insurance
• Dental, vision, long & short-term disability, and life insurance coverages
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• Supportive, Values-driven work culture

We’re guided by a strong commitment to trust, teamwork, quality, and success. Our mission is to serve agricultural customers and communities by providing industry-leading equipment and technology solutions, backed by unmatched support. As we work toward our vision of being a recognized leader and employer of choice, we’re looking for candidates who share our values and are passionate about helping others succeed.

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test.

We are an Equal Opportunity Employer.

Northern Plains Equipment is 100% Employee-Owned