Service Writer & Customer Success Partner | PTO & 401K Match

LandPro Equipment; Hall (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision/Life/STD

401K with Company Match

John Deere University

Earn While You Learn

Employee Discount on Equipment & Parts

Job summary

LandPro Equipment is seeking a Service Writer to act as the liaison between customers and the service team. You will greet customers, assess service needs, and ensure smooth handling of work orders and communication with technicians to restore equipment quickly.

You will thrive in a fast-paced environment, focusing on accuracy, organization, and professional service. The role offers growth within a dealer network and strong customer relations.

Qualifications

• Customer service experience.
• Clear communication skills.
• Strong organizational abilities.
• Problem solving and multitasking capability.
• Teamwork and relationship building.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process.
• Support customers by clearly communicating service needs, timelines, and updates.
• Open, manage, and close work orders with accuracy and attention to detail.
• Coordinate with technicians and parts teams to keep work moving smoothly.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Tools

Basic computer skills

Job description

LandPro Equipment is seeking a Service Writer to act as the liaison between customers and the service team. You will greet customers, assess service needs, and ensure smooth handling of work orders and communication with technicians to restore equipment quickly.

You will thrive in a fast-paced environment, focusing on accuracy, organization, and professional service. The role offers growth within a dealer network and strong customer relations.