Service Writer & Advisor (Truck/Auto) – Customer Focus

Interstate Companies, Inc.; Lakeville (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Uniforms supplied

Tuition assistance

Health coverage

Dental coverage

Vision coverage

401(k) matching

Disability insurance

Job summary

Interstate Power Systems in Lakeville, MN is seeking an experienced Service Advisor/Writer to build strong customer relationships and consult on service needs. You will work with technicians to diagnose issues and guide customers through repair processes.

The role emphasizes a commitment to quality, teamwork with the parts and warranty departments, and a focus on delivering exceptional service to truck customers.

Qualifications

• 3 years of truck or automotive service writing experience.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.
• Mechanical experience.
• High school diploma or equivalent.

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Skills

Customer service

Communication

Time management

Problem solving

Mechanical experience

Education

High school diploma or equivalent

Job description

Interstate Power Systems in Lakeville, MN is seeking an experienced Service Advisor/Writer to build strong customer relationships and consult on service needs. You will work with technicians to diagnose issues and guide customers through repair processes.

The role emphasizes a commitment to quality, teamwork with the parts and warranty departments, and a focus on delivering exceptional service to truck customers.