Service Writer

Dave Syverson Truck Center - Rochester, MN; Rochester (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Paid vacation

401k

Job summary

Dave Syverson Truck Center in Rochester, MN is seeking a Service Advisor to join our service team. You will be responsible for answering calls, greeting customers, and scheduling service appointments with precision.

Responsibilities include creating detailed work orders, quoting parts and labor, and providing timely updates to customers. This full-time role offers competitive wages and benefits in a dynamic shop environment.

Qualifications

• The ideal candidate will have previous experience working as a Service Advisor and have experience within a service-oriented environment.
• Must pass a background check; High School Diploma or GED; strong customer service skills.
• A desire to work on a team and possess excellent written and oral communication skills.

Responsibilities

• Answer incoming calls courteously and promptly.
• Greet customers with a friendly, helpful attitude.
• Schedule service appointments with efficiency and accuracy ensuring exceptional customer service.
• Create detailed, accurate work orders to outline the service or repairs needed.
• Provide quotes of needed parts and labor and process repair invoices.
• Close and file work orders and provide status updates to customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

Scheduling software

Job description

Dave Syverson Truck Center has been in the heavy-duty truck service industry since 1977. We repair all types of trucks and Class A diesel motor homes. We strive to be the best service center in Minnesota! If you want to work in a motivating, energetic and fun environment, then Dave Syverson Truck Centers is the place for you. To get a better look at what we do, check out our Facebook page or visit our website www.syversontruck.com

Benefits:

• We offer competitive wages.
• Paid holidays and paid vacation
• 401k

The ideal candidate will have previous experience working as a Service Advisor and have experience within a service-oriented environment.

As a Service Advisor your responsibilities will include:

• Ensure that incoming calls are answered in a courteous, timely manner.
• Greet all customers with a smile and a desire to exceed their expectations.
• Schedule service appointments with efficiency and accuracy ensuring exceptional customer service.
• Create detailed, accurate work orders to outline the service or repairs needed.
• Complete customer follow-up calls to provide them with updates on the status of their work order, answer any questions they may have and advise and explain the progress of the work being performed.
• Communicate with management and team members immediately if additional work is needed, if work outlined is not needed or if repairs cannot be completed within the time period promised.
• Ensure that customer vehicles are checked in and keys tagged with efficiency and accuracy.
• Keep workstation and service reception area neat and clean.
• Communicate with the parts department to obtain needed parts when necessary.
• Save and tag necessary warranty parts.
• Recommend and authorize maintenance services whenever possible.
• Provide quotes of needed parts and labor.
• Process repair invoices for payment.
• Close and file work orders.
• Provide technical support to customers through personal experience or utilizing team members and technicians.
• Perform functions and duties of the job that may require additional or different tasks to be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs or technology developments).

We offer competitive wages and an attractive benefits package in addition to paid holidays and paid vacation.

Experience will determine pay.

Requirements:

Candidates must haves: Must pass a background check, High School Diploma or GED, Strong customer service skills. Excellent written and oral communication skills. A desire to work on a team. Ability to problem solve and a strong attention to detail. A neat and clean appearance.

Job Type: Full-time

EOE- We encourage women and minorities to apply.