Service Advisor — Customer Champion in Truck Service

Truck Centers, Inc.; Troy Township (IL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off including paid volunteer

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Job summary

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of the Service department. You will help customers navigate service needs, whether in person or by phone, ensuring a smooth and efficient service experience.

You will greet customers, create repair orders, schedule appointments, and coordinate with the Service Dispatcher. Strong communication and organization are essential, with attention to detail and a solution-focused mindset.

Qualifications

• Customer service and interpersonal communications skills required.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers and assist with service needs.
• Create repair orders and schedule service appointments.
• Discuss concerns with drivers and perform basic inspections.
• Verify account details, recalls, history, and warranties.
• Keep customers informed throughout the repair process.

Skills

Customer service

Interpersonal communications

Organization

Time management

Problem solving

Tools

MS Office

Procede software

Job description

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of the Service department. You will help customers navigate service needs, whether in person or by phone, ensuring a smooth and efficient service experience.

You will greet customers, create repair orders, schedule appointments, and coordinate with the Service Dispatcher. Strong communication and organization are essential, with attention to detail and a solution-focused mindset.