Evening Truck Service Advisor (2nd Shift)

Interstate Companies, Inc.; Inver Grove Heights (MN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays and 401(K)

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

PPE Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program

Well-being screening

Job summary

Interstate Companies, Inc. is seeking a full-time Service Advisor for our Inver Grove Heights, MN location.

Monday–Friday, 2:00pm–10:00pm shift; you will work with technicians to diagnose issues and advise customers on service options, ensuring trucks stay on the road. You will handle appointments, invoices, and parts coordination, building strong customer relationships while delivering exceptional service.

Qualifications

• Basic computer skills and knowledge.
• High school diploma or equivalent.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Required

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Skills

Basic computer skills

Excellent communication

Time management

Mechanical experience

Truck/Automotive service writing

Education

High school diploma

Tools

Excel

Word

Excede OS

Job description

Interstate Companies, Inc. is seeking a full-time Service Advisor for our Inver Grove Heights, MN location.

Monday–Friday, 2:00pm–10:00pm shift; you will work with technicians to diagnose issues and advise customers on service options, ensuring trucks stay on the road. You will handle appointments, invoices, and parts coordination, building strong customer relationships while delivering exceptional service.