Service Writer/Advisor

Interstate Companies, Inc.; Lakeville (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Uniforms supplied

Tuition assistance

Health coverage

Dental coverage

Vision coverage

401(k) matching

Disability insurance

Job summary

Interstate Power Systems in Lakeville, MN is seeking an experienced Service Advisor/Writer to build strong customer relationships and consult on service needs. You will work with technicians to diagnose issues and guide customers through repair processes.

The role emphasizes a commitment to quality, teamwork with the parts and warranty departments, and a focus on delivering exceptional service to truck customers.

Qualifications

• 3 years of truck or automotive service writing experience.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.
• Mechanical experience.
• High school diploma or equivalent.

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Skills

Customer service

Communication

Time management

Problem solving

Mechanical experience

Education

High school diploma or equivalent

Job description

life insurance, paid time off, short term disability, long term disability, tuition assistance, 401(k)

Interstate Power Systems is looking for an experienced Service Advisor/Writer for our Lakeville, Minnesota location. We are offering highly competitive wages!

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units - Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.


• Assist fellow service office employees with managing schedule and workload.


• Manage technician time and monitor repair progress for maximum efficiency.


• Work with parts department by gathering information to complete repair estimates before updating customer for approval.


• Work with outside vendors for sublet work needed on customer units.


• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.


• Basic computer skills


• High school diploma or equivalent


• Excellent communication and time management skills


• Strong problem solver with the ability to think outside of the box.


• 3 Years of Truck or Automotive Service Writing Experience Required


• Solid written and verbal communication skills including excellent customer service and phone skills.


• Organized and able to manage time wisely.


• The desire to succeed in a day-to-day challenging position.


• Mechanical Experience

Employee Benefits

• Uniforms - supplied by Interstate!


• Tool program - available


• Tuition assistance - for educational and ongoing career growth


• Health, dental and vision coverage - begins on the first day of the following month.


• Paid Time Off - (PTO) starts accruing day one of your full-time employment.


• Holidays - 6 Holidays and 2 Floating Holidays per year


• 401(K) - with company matching.


• Long Term Disability - Supplied


• Short Term Disability - Supplied


• Life Insurance - Supplied


• Healthiest You - Virtual Health Care paid by Interstate.


• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement


• Pet Insurance - We care about our furry friends!


• Employee Discounts - available on products and services


• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.


• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer.