Service Team Lead — Drive Customer Success & Growth

Cintas; Whittier (CA); On-site; USD 78,000 - 104,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Share

Employee Stock Ownership Plan (ESOP)

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Skills Development and Career Growth

Job summary

Cintas is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance while ensuring a safe work environment and top-tier customer satisfaction.

You will drive sales, profits, inventory, and payroll goals, and oversee the budgeting and operational issues impacting service. Hands-on support includes accompanying service reps, visiting customers, and driving a company vehicle to locations, ensuring goodwill and world-class service.

Qualifications

• Valid driver's license is required.
• High School Diploma/GED; Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Hire and manage the service team and evaluate performance.
• Provide leadership to foster a safe and productive working environment.
• Resolve customer-related issues and ensure high customer satisfaction.
• Train team on effective sales techniques and best practices.
• Assist in pickups/deliveries and support service representatives on-site when needed.

Skills

Valid driver's license

Management experience

Industrial sales or customer service

Availability to start within two weeks

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance while ensuring a safe work environment and top-tier customer satisfaction.

You will drive sales, profits, inventory, and payroll goals, and oversee the budgeting and operational issues impacting service. Hands-on support includes accompanying service reps, visiting customers, and driving a company vehicle to locations, ensuring goodwill and world-class service.