Service Manager: Customer Success & Field Team Leader

Cintas; San Leandro (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Life and AD&D insurance

Paid time off

Job summary

Cintas is seeking a Service Manager to directly lead our customer-facing Service team, hire and coach staff, manage performance, and foster a safe and productive work environment with a focus on customer satisfaction.

You will drive service metrics, manage budgets, assist with sales and logistics, and provide hands-on support at customer sites. A valid driver's license and willingness to travel are essential.

Qualifications

• Valid driver's license required.
• High school diploma or GED; bachelor’s degree or equivalent preferred.
• Management experience preferred.
• Experience in industrial sales or customer service preferred.

Responsibilities

• Directly manage the customer-facing Service team and responsibilities including hiring and performance management.
• Provide leadership by fostering a safe working environment and resolving customer-related issues.
• Train the team on effective service techniques and ensure high levels of customer satisfaction.
• Meet sales, profit, inventory and payroll goals and manage the budget and operational issues.
• Hands-on support of direct reports, including accompanying service representatives or visiting customers to assist pickups and deliveries.
• Drive company-owned vehicles to and from customer locations and perform related lifting and handling tasks.

Skills

Valid driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas is seeking a Service Manager to directly lead our customer-facing Service team, hire and coach staff, manage performance, and foster a safe and productive work environment with a focus on customer satisfaction.

You will drive service metrics, manage budgets, assist with sales and logistics, and provide hands-on support at customer sites. A valid driver's license and willingness to travel are essential.