Service Manager: Lead a High-Impact Customer Team

Cintas; Tuscaloosa (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Plan with Company Match

Insurance (Life/AD&D)

Paid Time Off

Job summary

Cintas is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance while ensuring a safe, productive work environment and high levels of customer satisfaction as we meet sales, profit, inventory and payroll goals.

This role requires hands-on leadership, occasional visits with service representatives to customer sites, driving a company vehicle, and ensuring world-class service and goodwill to customers.

Qualifications

• Valid driver''s license is required.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.
• Management experience preferred; experience in industrial sales or customer service preferred.

Responsibilities

• Directly manage the customer-facing Service team including hiring and performance management.
• Lead the team to resolve customer issues and maintain high satisfaction.
• Train the team on effective sales techniques and goodwill at customer sites.
• Manage sales, profit, inventory, payroll, and budget to meet goals.
• Provide hands-on support and travel with service reps as needed.

Skills

Valid driver's license

High School Diploma/GED

Bachelor's degree or equivalent

Management experience

Industrial sales or customer service

Availability to start within two weeks

Education

Bachelor's degree or equivalent

Job description

Cintas is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance while ensuring a safe, productive work environment and high levels of customer satisfaction as we meet sales, profit, inventory and payroll goals.

This role requires hands-on leadership, occasional visits with service representatives to customer sites, driving a company vehicle, and ensuring world-class service and goodwill to customers.