Service Manager: Lead Customer-Facing Team & Drive Sales

Cintas; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match/ESOP

Paid time off

Job summary

Cintas is seeking a Service Manager to lead our customer facing Service team. You will hire, coach, and manage performance while driving service quality, safety, and customer satisfaction at client sites.

The role includes training staff on sales techniques, managing budgets, and meeting payroll and operational targets. Hand‑on support for reports includes accompanying service reps or visiting customers to assist with pickups and deliveries, and ensuring world‑class service and goodwill to

Qualifications

• Management experience required or preferred.
• Experience in industrial sales or customer service preferred.
• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Directly manage a customer-facing service team.
• Hire and perform performance management of team.
• Lead safety and quality initiatives at customer sites.
• Provide training on effective sales techniques to staff.
• Manage budget, payroll, and service-related operational issues.
• Visit customers to support service delivery and pickups/deliveries.

Skills

Management experience

Industrial sales

Customer service

Education

Bachelor's degree or equivalent

High School Diploma/GED

Job description

Cintas is seeking a Service Manager to lead our customer facing Service team. You will hire, coach, and manage performance while driving service quality, safety, and customer satisfaction at client sites.

The role includes training staff on sales techniques, managing budgets, and meeting payroll and operational targets. Hand‑on support for reports includes accompanying service reps or visiting customers to assist with pickups and deliveries, and ensuring world‑class service and goodwill to