Service Team Lead: Customer Success & Operations

Cintas Corporation; Town of Montgomery (NY); On-site; USD 78,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Disability, life and AD&D insurance

Paid time off and holidays

Training and career advancement

Job summary

Cintas Corporation is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach and evaluate staff, drive performance, and ensure safe, high-quality service at customer sites, resolving issues and maintaining strong customer goodwill.

The role also covers achieving sales, profit, inventory and payroll goals, managing a budget, and supporting service reps on site. A high school diploma is required; a Bachelor’s degree or equivalent experience is preferred

Qualifications

• Must have valid driver’s license.
• Bachelor’s degree or equivalent work experience preferred.
• Management experience or supervising a service team is advantageous.

Responsibilities

• Directly manage the customer-facing Service team; hire and performance manage staff.
• Lead by fostering a safe working environment and resolve customer-related issues.
• Drive sales techniques, train the team on effective sales, and meet budget goals.

Skills

Valid driver's license

Management experience

Experience in industrial sales or good

Education

High School Diploma/GED

Bachelor's Degree or equivalent

Job description

Cintas Corporation is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach and evaluate staff, drive performance, and ensure safe, high-quality service at customer sites, resolving issues and maintaining strong customer goodwill.

The role also covers achieving sales, profit, inventory and payroll goals, managing a budget, and supporting service reps on site. A high school diploma is required; a Bachelor’s degree or equivalent experience is preferred