Service Manager: Lead Customer Success & Operations

Cintas Corporation; Jackson (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Share

Employee Stock Ownership Plan (ESOP)

Disability, Life and AD&D Insurance —

Paid Time Off and Holidays

Skills Development, Training andCareer

Career Advancement Opportunities

Job summary

Cintas Corporation is seeking a Service Manager to directly lead the customer-facing Service team, including hiring, performance management, and driving excellent customer satisfaction. The role covers leadership, budgeting, and hands-on support at customer sites.

The position emphasizes risk management, sales performance, and training to improve service quality across multiple accounts. Equal Opportunity Employer. Base schedule: Full Time, 1st Shift.

Qualifications

• Requires high school diploma or GED; bachelor's degree or equivalent work experience preferred.
• Valid driver’s license required.
• Experience in industrial sales or customer service preferred.

Responsibilities

• Directly manage the customer-facing Service team.
• Hire and manage staff; drive team performance.
• Provide leadership and foster a safe working environment; resolve customer issues.
• Train the team on effective sales techniques and goodwill with customers.
• Meet sales, profit, inventory and payroll goals and manage the budget.
• Provide hands-on support with service reps and customer visits.

Skills

Industrial sales experience

Customer service experience

Education

High School Diploma or GED

Bachelor's degree or equivalent work experience

Job description

Cintas Corporation is seeking a Service Manager to directly lead the customer-facing Service team, including hiring, performance management, and driving excellent customer satisfaction. The role covers leadership, budgeting, and hands-on support at customer sites.

The position emphasizes risk management, sales performance, and training to improve service quality across multiple accounts. Equal Opportunity Employer. Base schedule: Full Time, 1st Shift.