Service Specialist – Security & Access Systems

Ultipro; Matthews (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K Matching

Paid Time Off

Life Insurance

Vehicle reimbursement

Wellness Program

Job summary

Convergint is seeking a full-time Service Specialist to service and support existing customers, respond to service calls, and manage small projects. You will work within a dynamic culture that values growth, integrity, and an exceptional customer experience.

Role requires 3–5 years in servicing and programming access control systems, strong troubleshooting skills, and the ability to travel locally. The company offers extensive benefits and opportunities for career development.

Qualifications

• High school diploma or GED or equivalent experience.
• 3–5 years servicing, integrating, and programming access control systems.
• Solid technical skills related to fire alarm or electronic security systems.
• Willingness to travel locally; valid driver’s license.

Responsibilities

• Respond to routine and after-hours service calls and scheduled maintenance; diagnose, troubleshoot, repair, replace defective parts and support small projects.
• Install projects as necessary and ensure proper system operation.
• Complete accurate service reports and communicate clearly with customers and team.

Skills

Customer service

Troubleshooting

Communication

Self-starter

Driving

Education

High School Diploma or GED

Tools

AMAG

Lenel

Genetec

CCURE

S2

Job description

Convergint is seeking a full-time Service Specialist to service and support existing customers, respond to service calls, and manage small projects. You will work within a dynamic culture that values growth, integrity, and an exceptional customer experience.

Role requires 3–5 years in servicing and programming access control systems, strong troubleshooting skills, and the ability to travel locally. The company offers extensive benefits and opportunities for career development.