Field Security Service Technician – Access Control & Support

Convergint-4; City of Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance

Disability Plan

Wellness Program

401K Matching Plan

Vehicle reimbursement plan

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, maintenance, and small projects. You will contribute to a dynamic team, uphold a culture of safety, and grow with the company while protecting lives and assets.

The ideal candidate has 3–5 years of experience with access control systems and is comfortable working on routine and non-routine service calls, with a valid driver’s license and ability to travel

Qualifications

• Education: High School/GED or equivalent experience
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
• Preferred Experience: Access control experience AMAG / Lenel / Genetec / Software House - CCURE / S2

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

Job description

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, maintenance, and small projects. You will contribute to a dynamic team, uphold a culture of safety, and grow with the company while protecting lives and assets.

The ideal candidate has 3–5 years of experience with access control systems and is comfortable working on routine and non-routine service calls, with a valid driver’s license and ability to travel