Service Scheduling Specialist — Client Liaison

Johnson Controls, Inc.; Richland (MS); On-site; USD 29,000 - 40,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Service Scheduler to manage and optimize field service work. You will schedule technicians, coordinate with customers and project teams, and ensure on-time service delivery using the SEDU AI Scheduling Platform.

You will monitor workloads, communicate changes to customers, escalate issues when needed, and support business reviews and billing as part of daily duties. Strong customer service, communication, and Excel skills are essential.

Qualifications

• 2 years customer service experience
• Expert Communication Skills
• Expert Organizational Skills
• Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills
• Associates or Bachelors preferred

Responsibilities

• Receive requests for unscheduled or scheduled work from customers and match technicians with assistance from team leads.
• Communicate the schedule directly to the customer and ensure work meets expectations.
• Answer inquiries, resolve or escalate issues as appropriate, and reconcile requests daily.
• Coordinate labor scheduling to align technicians with customers and licensing needs.
• Provide updated daily schedules to Technicians and maintain project details.
• Maintain multiple installation email inboxes for reports and records.
• Develop relationships with customers, contractors, and subcontractors.
• Participate in weekly operations/installation meetings and report scheduling status.

Skills

Customer service

Communication skills

Organizational skills

Coordinating scheduling

Excel

Education

Associates or Bachelors preferred

Tools

Oracle systems

SEDU Scheduling Platform

Job description

Johnson Controls, Inc. is seeking a Service Scheduler to manage and optimize field service work. You will schedule technicians, coordinate with customers and project teams, and ensure on-time service delivery using the SEDU AI Scheduling Platform.

You will monitor workloads, communicate changes to customers, escalate issues when needed, and support business reviews and billing as part of daily duties. Strong customer service, communication, and Excel skills are essential.