Service Scheduling Pro for Fire & Life Safety

Johnson Controls, Inc.; Richland (MS); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Johnson Controls, Inc. is hiring a Scheduler to manage service work and optimize technician schedules. You will use the SE DU scheduling platform to assign tasks, update daily activities, and ensure customer commitments are met.

Strong communication and organizational skills are essential to coordinate with project leaders and field teams. Responsibilities include daily reconciliation of customer requests, proactive issue resolution, and maintaining clear status updates for customers.

Qualifications

• 2 years customer service experience
• Expert communication skills
• Expert organizational skills
• Coordinating/scheduling in a service-related industry
• Intermediate Excel skills

Responsibilities

• Schedule and optimize service work to meet customer commitments
• Use the AI Scheduling Platform (SEDU) to create technician schedules and maintain daily activities
• Communicate schedules to customers and resolve issues
• Coordinate with project managers/coordinators to align labor and licensing needs
• Reconcile external and internal customer requests daily and monitor schedule adherence

Skills

Customer service experience

Communication skills

Organizational skills

Scheduling coordination

Excel skills

Education

Associates or Bachelors preferred

Tools

Oracle systems

Job description

Johnson Controls, Inc. is hiring a Scheduler to manage service work and optimize technician schedules. You will use the SE DU scheduling platform to assign tasks, update daily activities, and ensure customer commitments are met.

Strong communication and organizational skills are essential to coordinate with project leaders and field teams. Responsibilities include daily reconciliation of customer requests, proactive issue resolution, and maintaining clear status updates for customers.