Onsite Client Service & Field Operations Coordinator

Johnson Controls, Inc.; Littleton (CO); On-site; USD 41,000 - 55,000; Full time

Job summary

Johnson Controls, Inc. is seeking an onsite Customer Service Scheduler/Coordinator to manage technician scheduling, coordinate with the Service Team Manager, and ensure customer satisfaction. You will plan daily work, communicate plans to customers, and track service requests to completion.

The role requires 3–5 years in service operations, strong organizational skills, and the ability to balance multiple projects while maintaining accurate account information.

Qualifications

• Associate’s degree preferred; high school diploma or equivalent required, plus 3-5 years of service industry experience managing service operations and/or inspection.
• Ability to work independently with strong organizational and attention-to-detail skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Able to prioritize work activities based on financial impact to goals.

Responsibilities

• Coordinate scheduling of technicians and Team Leads to match customer needs.
• Communicate action plans and services to be provided to customers.
• Ensure work meets customer expectations and follow up as needed.
• Reconcile service requests daily and maintain schedules.
• Prepare and discuss critical account information for business reviews.
• Assist with L&M quotations and CRM/account data upkeep.

Skills

Service operations

Communication skills

Time management

Organizational skills

Prioritization

Education

Associate degree

Job description

Johnson Controls, Inc. is seeking an onsite Customer Service Scheduler/Coordinator to manage technician scheduling, coordinate with the Service Team Manager, and ensure customer satisfaction. You will plan daily work, communicate plans to customers, and track service requests to completion.

The role requires 3–5 years in service operations, strong organizational skills, and the ability to balance multiple projects while maintaining accurate account information.