Client Service & Scheduling Coordinator

Johnson Controls; Cedar Rapids (IA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls seeks a detail-oriented coordinator to manage service requests and technician scheduling in a fast-paced environment. You will coordinate between customers, technicians, and billing to ensure timely, cost-efficient service delivery.

Applicants should have 2–4 years in service operations, strong Excel skills, and solid interpersonal communication. Associates degree preferred; hybrid or on-site work arrangements may apply in Cedar Rapids, IA.

Qualifications

• Associates degree preferred; high school diploma or equivalent acceptable.
• 2–4 years of service industry experience in managing service operations or scheduling.
• Strong organizational and detail-oriented abilities.
• Excellent interpersonal and communication skills; able to handle multiple projects.

Responsibilities

• Coordinate customer service requests from initiation to service completion.
• Schedule technicians and manage resource allocation to maximize productivity.
• Communication of action plans to customers and follow-up on outcomes.
• Support billing, warranty claims, and account information maintenance.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Education

Associates degree preferred

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Johnson Controls seeks a detail-oriented coordinator to manage service requests and technician scheduling in a fast-paced environment. You will coordinate between customers, technicians, and billing to ensure timely, cost-efficient service delivery.

Applicants should have 2–4 years in service operations, strong Excel skills, and solid interpersonal communication. Associates degree preferred; hybrid or on-site work arrangements may apply in Cedar Rapids, IA.