Service Scheduling & Customer Care Coordinator I

Johnson Controls; Baton Rouge (LA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a detail-oriented service scheduling professional to join our on-site team in Baton Rouge. You will receive customer service requests, schedule technicians, and coordinate labor to meet monthly goals, while communicating plans clearly to customers and internal stakeholders.

Ideal candidates have a high school diploma, 2–5 years in service operations or scheduling, and strong organization and interpersonal abilities.

Qualifications

• High school diploma or equivalent required with 2–5 years in service operations or service scheduling.
• Strong communication and interpersonal skills to work with internal and external clients.
• Ability to manage a large number of projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact and influence diverse teams to meet goals.

Responsibilities

• Receive and schedule customer calls for service under supervision.
• Manage the schedule of technicians and mechanics for timely maintenance.
• Coordinate labor scheduling to align staff with customer needs.
• Communicate action plans to customers and ensure work meets expectations.
• Maintain up-to-date customer account information in NxGen and support admin tasks.

Skills

Scheduling

Organization

Communication

Interpersonal skills

Multitasking

Time management

Education

High school diploma

Associate degree (preferred)

Tools

NxGen system

Job description

Johnson Controls is seeking a detail-oriented service scheduling professional to join our on-site team in Baton Rouge. You will receive customer service requests, schedule technicians, and coordinate labor to meet monthly goals, while communicating plans clearly to customers and internal stakeholders.

Ideal candidates have a high school diploma, 2–5 years in service operations or scheduling, and strong organization and interpersonal abilities.