Client Services & Scheduling Coordinator

Johnson Controls, Inc.; Roswell (GA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Benefits package (401K, medical,Dental

On-the-job training

Team environment

Safety focus

Scheduling support

Employee discount programs

Job summary

Johnson Controls is seeking a Customer Scheduling Coordinator to manage service calls and technician calendars onsite in Fayetteville. You will coordinate labor, communicate service plans to customers, and ensure timely completion of maintenance tasks with close collaboration with billing and support teams.

The role requires a high school diploma or equivalent with 2–5 years’ experience in service operations or scheduling, strong organizational and interpersonal skills, and the ability to handle

Qualifications

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations or scheduling.
• Strong organizational and attention to detail skills with the ability to manage multiple projects and tasks.
• Excellent interpersonal skills to communicate with internal and external clients.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Schedule customer calls for service and manage technician calendars.
• Coordinate labor scheduling to align technicians with customer and service needs.
• Communicate action plans and services to be provided directly to customers.
• Ensure work meets customer expectations and follow up as needed.
• Review and debrief daily to keep all stakeholders informed.

Skills

Scheduling

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or equivalent

Associate degree

Tools

NxGen

Job description

Johnson Controls is seeking a Customer Scheduling Coordinator to manage service calls and technician calendars onsite in Fayetteville. You will coordinate labor, communicate service plans to customers, and ensure timely completion of maintenance tasks with close collaboration with billing and support teams.

The role requires a high school diploma or equivalent with 2–5 years’ experience in service operations or scheduling, strong organizational and interpersonal skills, and the ability to handle