Service Scheduler & Dispatch Coordinator (On-Call)

Flatiron Crane Operating Company, LLC; Salem (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance and disability benefits

401(k) with company match

Paid vacation and holidays

Company vehicle, tools, uniforms, and

Cell phone

Ongoing training and career growth

Job summary

Simmers Crane Design & Services, part of Flatiron Crane, is seeking a Service Scheduler to coordinate and schedule service appointments, acting as the main liaison between clients and service teams. The role focuses on timely service delivery, resource allocation, and clear communication.

Responsibilities include coordinating with technicians, maintaining records, and supporting process improvements. Prior experience in scheduling or customer service is required, with a high school diploma;

Qualifications

• Experience in scheduling, customer service, or service coordination.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple tasks and adjust schedules as priorities change.
• Proficiency with scheduling software, CRM systems, or office applications.
• High school diploma; associate or bachelor’s degree preferred.
• Ability and willingness to provide after-hours on-call support as required by business needs.

Responsibilities

• Schedule service appointments based on client needs, technician availability, and priority.
• Communicate with clients to confirm appointments, provide updates, and address questions or concerns.
• Coordinate with service teams to ensure proper allocation of resources and timely completion of work.
• Maintain accurate records of schedules, service requests, and customer interactions.
• Monitor pending or rescheduled appointments and follow up as needed.
• Assist in optimizing scheduling processes to improve efficiency and customer satisfaction.
• Collaborate with other departments to support service operations and workflow.
• Participate in an after-hours on-call rotation to respond to emergency service calls, coordinate technician dispatch, and communicate with customers to ensure timely service support

Skills

Scheduling experience

Organizational skills

Time management

Communication skills

Multi-tasking

CRM familiarity

Office software proficiency

Education

High school diploma

Associate degree (preferred)

Bachelor’s degree (preferred)

Tools

Scheduling software

CRM systems

Office applications

Job description

Simmers Crane Design & Services, part of Flatiron Crane, is seeking a Service Scheduler to coordinate and schedule service appointments, acting as the main liaison between clients and service teams. The role focuses on timely service delivery, resource allocation, and clear communication.

Responsibilities include coordinating with technicians, maintaining records, and supporting process improvements. Prior experience in scheduling or customer service is required, with a high school diploma;