Service Scheduler

Flatiron Crane Operating Company, LLC; Salem (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance and disability benefits

401(k) with company match

Paid vacation and holidays

Company vehicle, tools, uniforms, and

Cell phone

Ongoing training and career growth

Job summary

Simmers Crane Design & Services, part of Flatiron Crane, is seeking a Service Scheduler to coordinate and schedule service appointments, acting as the main liaison between clients and service teams. The role focuses on timely service delivery, resource allocation, and clear communication.

Responsibilities include coordinating with technicians, maintaining records, and supporting process improvements. Prior experience in scheduling or customer service is required, with a high school diploma;

Qualifications

• Experience in scheduling, customer service, or service coordination.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple tasks and adjust schedules as priorities change.
• Proficiency with scheduling software, CRM systems, or office applications.
• High school diploma; associate or bachelor’s degree preferred.
• Ability and willingness to provide after-hours on-call support as required by business needs.

Responsibilities

• Schedule service appointments based on client needs, technician availability, and priority.
• Communicate with clients to confirm appointments, provide updates, and address questions or concerns.
• Coordinate with service teams to ensure proper allocation of resources and timely completion of work.
• Maintain accurate records of schedules, service requests, and customer interactions.
• Monitor pending or rescheduled appointments and follow up as needed.
• Assist in optimizing scheduling processes to improve efficiency and customer satisfaction.
• Collaborate with other departments to support service operations and workflow.
• Participate in an after-hours on-call rotation to respond to emergency service calls, coordinate technician dispatch, and communicate with customers to ensure timely service support

Skills

Scheduling experience

Organizational skills

Time management

Communication skills

Multi-tasking

CRM familiarity

Office software proficiency

Education

High school diploma

Associate degree (preferred)

Bachelor’s degree (preferred)

Tools

Scheduling software

CRM systems

Office applications

Job description

Simmers Crane Design & Services is proud to be part of Flatiron Crane, one of North America's leading providers of overhead crane and lifting solutions. With operating companies across the United States and Canada, we deliver engineering, manufacturing, inspections, maintenance, modernization, and emergency service that help keep our customers operating safely and efficiently.

At Simmers, we don't just respond to problems—we anticipate them. Our people are trusted experts who take pride in delivering innovative solutions, exceptional service, and keeping industry moving. If you're looking for a company that values safety, teamwork, professional growth, and doing meaningful work, you'll feel right at home here.

Why Join Us?

• Competitive pay based on experience ($30.00 - $40.00 per hour)
• Comprehensive medical, dental, and vision insurance
• Company-paid life insurance and disability benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Company vehicle, tools, uniforms, and cell phone (where applicable)
• Ongoing training, career development, and advancement opportunities

Pre-employment drug screen and background check are required.

Position Description

Job Summary

The Service Scheduler coordinates and schedules service appointments to ensure timely and efficient delivery of services. This role acts as the key point of contact between clients and service teams, managing schedules, resources, and communication.

Duties & Responsibilities:

• Schedule service appointments based on client needs, technician availability, and priority.
• Communicate with clients to confirm appointments, provide updates, and address questions or concerns.
• Coordinate with service teams to ensure proper allocation of resources and timely completion of work.
• Maintain accurate records of schedules, service requests, and customer interactions.
• Monitor pending or rescheduled appointments and follow up as needed.
• Assist in optimizing scheduling processes to improve efficiency and customer satisfaction.
• Collaborate with other departments to support service operations and workflow.
• Participate in an after-hours on-call rotation to respond to emergency service calls, coordinate technician dispatch, and communicate with customers to ensure timely service support

Position Requirements

Qualifications:

• Previous experience in scheduling, customer service, or service coordination.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple tasks and adjust schedules as priorities change.
• Proficiency with scheduling software, CRM systems, or office applications.
• High school diploma required; associate or bachelor’s degree preferred.
• Ability and willingness to provide after-hours on-call support as required by business needs

#NONTECH

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.