Field Service Scheduler & Dispatch Specialist

Silco Fire & Security Company; Cleveland (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance;

Company-paid short-term disability and

401(k) with company match

Paid holidays and generous paid time**

Tuition reimbursement and training

Volunteer hours and charitable-gift匹配

Company events and recognition

Job summary

Silco Fire & Security in Cleveland, OH seeks an Appointment and Field Service Scheduler to connect customers with the right technician and ensure on-time service.

You will manage service requests, schedule and dispatch technicians, and maintain accurate records in our scheduling CRM. A customer-first mindset, strong organization, and adaptability are essential in a fast-paced office environment.

Qualifications

• High school diploma or equivalent.
• Comfort learning and using scheduling, CRM or field service software.

Responsibilities

• Manage incoming service requests by phone, email and digital platforms.
• Schedule and dispatch technicians based on skills, availability, location and customer needs; adjust quickly for emergencies and last-minute changes.
• Coordinate with field technicians to optimize routes and minimize drive time.
• Serve as the primary contact for scheduling questions; confirm appointment details and technician arrival times.
• Notify customers proactively of delays and offer solutions.
• Maintain accurate appointment and customer records in the scheduling/CRM system.
• Run reports and analyze scheduling data to spot trends and improvement opportunities.
• Gather customer feedback and work with other teams to resolve concerns quickly.
• Support administrative tasks such as new account entry, front-line phone coverage and system updates.

Skills

Scheduling software

CRM experience

Customer service mindset

Organization

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

Salesforce

Field service software

CRM software

Job description

Silco Fire & Security in Cleveland, OH seeks an Appointment and Field Service Scheduler to connect customers with the right technician and ensure on-time service.

You will manage service requests, schedule and dispatch technicians, and maintain accurate records in our scheduling CRM. A customer-first mindset, strong organization, and adaptability are essential in a fast-paced office environment.