Service Scheduler & Customer Care Specialist

Esler Companies; Tempe (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Performance Based Bonus Potential

Tuition Reimbursement

401k with 50% match up to 6% of your (

Job summary

Esler Companies seeks an experienced Customer Service Coordinator to join the Service team. You will manage scheduling for service technicians, quote parts and labor for non-warranty work, and verify payments before orders. You will document interactions and keep electronic records up to date.

You will provide world-class customer service to homeowners, explain solutions, and follow up after installations to ensure satisfaction and address concerns. Equal opportunity employer.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Typing

Tools

MS Office Suite

Excel

Job description

Esler Companies seeks an experienced Customer Service Coordinator to join the Service team. You will manage scheduling for service technicians, quote parts and labor for non-warranty work, and verify payments before orders. You will document interactions and keep electronic records up to date.

You will provide world-class customer service to homeowners, explain solutions, and follow up after installations to ensure satisfaction and address concerns. Equal opportunity employer.